As one of several members of the Visage Imaging (“Visage”) team with both clinical and business backgrounds, I am privy to seeing “the good, the bad, and the ugly” when it comes to customer implementation processes. With the knowledge of having a clinical background and participating in numerous technology implementations, I’ve seen what worked and what didn’t, and it has given me an interesting perspective. My multi-decade clinical background covers multiple modalities (CT, MR, Diagnostic Radiology, and Angiography), as well as administrative roles as a modality manager and department management. The business side of things often conflicts with the clinical side, but must align in the end for the greater good of the department and ultimately the institution.
Over the course of the last 20 years, user expectations in the PACS world have grown exponentially. Ultimately, we all want our cake… and we expect to be able to eat it too. But, like a cake, if you don’t know the ingredients to use, don’t have access to all of the ingredients, have poor quality ingredients, or have an incomplete recipe, the final outcome may not be very palatable. Beyond ingredients, execution of your team, including preparation of your oven, are critical. Perhaps your oven temperature is consistent, but what happens if no one is watching the oven? Or maybe a timer isn’t being used? Or maybe your pan runs hot or it wasn’t properly greased? There are many ways to screw up the cake, or make it flat out delicious.